Refund policy
Thank you for your purchase. We hope you're enjoying every moment of your new items.
All Sales Are Final All purchases of physical goods are final sale. We do not accept returns or exchanges.
Sale & Discount Items Items purchased on sale or with a discount code are final sale and are not eligible for returns, exchanges, or store credit.
Digital Items Digital items (including astrology readings, digital downloads, and any streamed content) are non-refundable under any circumstance once delivered or accessed.
Defective or Damaged Items If you receive a defective or damaged item, please contact us within 7 days of delivery at contactsupport@salbiadora.com with your order number and photos of the damage. We will work with you to make it right.
Non-Refundable Items The following items are not eligible for returns or refunds under any circumstances:
- Personalized items
- Customized items
- Limited edition items
- Digital products and readings
Gifts If an item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of the item once the issue is confirmed. If the item was not marked as a gift at purchase, any resolution will be directed to the original purchaser.
Questions? Please contact our customer care team at contactsupport@salbiadora.com.