Where’s My Order?
Everything you need to follow your order, from our studio to your door.
OrderedYour order is placed
Packed1–3 business days, up to 5 during holidays, launches and sales
ShippedWe email you a tracking number
On its wayUSPS, UPS, FedEx or DHL
DeliveredEnjoy every moment of your new pieces
Find your tracking
- Look for our shipping email. It arrives when your order ships and includes your tracking number.
- Can’t find it? Check your spam or promotions folder.
- Open the tracking link to see where your package is.
Shows delivered, but not there?
- Check with neighbors, your building’s mailroom and everyone at home.
- Still missing? Email us within 7 days of the delivery date and we’ll do our best to help.
Not everything in your order ships
Jewelry & crystalsSHIPSArrives by mail with tracking
RitualsDOESN’T SHIPPerformed for you by our team
ReadingsDOESN’T SHIPDelivered digitally
Gift cardsDOESN’T SHIPNothing to track
Ordering from outside the US?
- DHL and FedEx are fully tracked worldwide. We recommend them if you want tracking.
- USPS international can’t be tracked once it leaves our facility.
- Import duties, taxes and customs fees are set by your country and are the recipient’s responsibility. They aren’t included in your order total.
Shipping costs and timing
- Rates and delivery estimates are shown at checkout, based on your address and the shipping method you choose.
- Busy seasons, launches and sales can add a few days to packing.
Still need help?
Email us with your order number and we’ll take it from there.