Did Something Arrive Damaged?
We’re so sorry. Here’s how to let us know, so we can work with you to make it right.
Keep itHold on to the piece and its packaging
Take photosClear photos of the damage
Email usWithin 7 days of delivery
We helpWe work with you to make it right
7DAYS
Please contact us within 7 days of delivery with your order number and photos of the damage.
Photos that help us most
Close-upThe damage itself, in good light
Whole pieceThe full item, so we can see all of it
PackagingThe box or pouch it arrived in
LabelThe shipping label, if you still have it
Hi, my order #your order number arrived damaged. Tell us briefly what happened. My photos are attached. Thank you!
Was it a gift?
- If the item was marked as a gift at checkout and shipped straight to you, you’ll receive a gift credit for its value once the issue is confirmed.
- If it wasn’t marked as a gift, we’ll work it out with the person who placed the order.
Questions?
Email us with your order number and we’ll take it from there.